How to Check Gateway & Meter Status

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• Article 2.0.21S : Why do I get Request Timed Out when trying to ping a computer or Gateway?

  In most cases, a "Request Timed Out" message is caused by a firewall blocking the connectivity. Before you can ping, you'll need to ensure that the target machine has a green status indicator. If this is not the case, search our knowledge base for ...

• Article 4.17.2G How to Check EPC Meter DI Status on Meter Display?

  1) Press Down Key untill D1, D2, D3, D4, D5 & D6 are not displayed on screen. 2) It will display the status of DI -> ON/OFF (Refer the Image)

• Article 4.4.1D : How to reset gateway IP Address to default

  By default, Gateway's IP address is 192.168.5.175. This G/W IP can be changed according to customer's requirements (i.e network range). In some cases, if customer lose the new IP address; they can reset the G/W IP address to default. Please find the ...

• Article 4.5.1D : What are the Gateway Return Codes for GW2000 (MQTT) ?

  You can find this type of codes in Elnet MS log's. For example - "LOG-ts 2019-07-12 13:46:37.406: SITE-ID 003055127E68 || DEV-ID || GW-TS 2019-07-11 09:02:00 || LIVE-LOG-STS LOG || REC-STS ks ACK-STS 07" In this case, 07 is gateway return code; now ...

• Article 4.3.1K : Why the balance is reducing when prepaid meter automatically reset?

  When KVA value reaches maximum value, meter will automatically reset to 0. When the meter resets, balance is also reducing which should not happen. In such case, firmware needs to be updated (to version 3.09) in that prepaid meter. Note: This is ...