Article 2.0.21S : Why do I get Request Timed Out when trying to ping a computer or Gateway?

Article 2.0.21S : Why do I get Request Timed Out when trying to ping a computer or Gateway?

In most cases, a "Request Timed Out" message is caused by a firewall blocking the connectivity.

Before you can ping, you'll need to ensure that the target machine has a green status indicator. If this is not the case, search our knowledge base for the color indicator you see (i.e., yellow, cyan, etc).

The first step in troubleshooting is to ensure you can ping locally. To do this:

  1. Go to Start > Run, type cmd, and press Enter.
  2. Type ping 127.0.0.1 and press Enter.
  3. If this fails, troubleshoot your firewall.