For EN/PN above version 04.07, this updated software should be used to download the data. Click this link for software download page, http://www.elmeasure.com/resources/software
Solution: PF value depends on current and voltage phase angle. First, check the voltage Phase angle in the meter it should be 0, 120, 240. and verify the CT and PT connection in meter accordingly RYB. An issue on the site: PF value does not change ...
If 500 device is connected to a gateway - 4 hours will be the log time interval. If 1500 device is connected to a gateway - 12 hours will be the log time interval. *** End of document ***