Article 3.1.2L : Why meters are showing red icon in Online >Diagnostic page ?

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• Article 4.3.1C : Troubleshoot in Zigbee or RF based Prepaid meters.

  1. Polling  interval time from MQTT Gateway to meter - It depends on no. of meters added to the gateway. For one meter every one min it will poll the data. 2. Data are not updating regularly from MQTT Gateway to elnet software   - It is a wireless ...

• Article 3.1.2X: Online Module Error in opening

  While opening the online page you may receive the following error.     Solution: Stop the ELNetsrv service from taskbar Go to the root file path of Software (C:\Program Files (x86)\ELMEASURE\ELNetV5.3) Then delete the following text files DB ...

• Article 3.1.1AB : How do I know whether meters are communicating or not in Elnet v5.3?

  In PC, you can find a small round Elnet icon in taskbar. If the icon blinks then we can conclude that meters are communicating to the software. If the icon is stable, it means the meters are not communicating. *** End of article ***

• Article 3.6.1M : Data is not logging for few meters - Why & How to solve it?

  Step 1 : First Check SQL database (i.e whether it is connected/online or not). Step 2 :If only few meters data are not logging, then database might be corrupted. Step 3 : Create a new database with a same name (delete/rename previous one), Step 4 : ...

• Article 3.1.1C : Why NW diagnosis (In online module) shows different colours?

  These colors indicate DG selection. For example - If you select DG as R phase, red color will display.