Article 4.3.1K : Why the balance is reducing when prepaid meter automatically reset?
When KVA value reaches maximum value, meter will automatically reset to 0.
When the meter resets, balance is also reducing which should not happen.
In such case, firmware needs to be updated (to version 3.09) in that prepaid meter.
Note: This is applicable only to the meters which are below version 3.09.
For version 3.09 or above this issue will not occur.
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