Article 3.7.1D : What software I need to install to load amount in recharge card for prepaid meter?

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• Article 4.3.1E : Can we see how much units left instead of amount (Balance) in Prepaid meter ?- PE 5121,5120

  Answer is No. We can only view how much balance left & not how many units left. For example - 1. one unit (1 kWH) tariff is 10/- 2. we recharge for Rs 100. then 10 units can be utilized. 3. in Meter we can view 100/- & decreasing balance as per kWH ...

• Article 3.2.1K : I replaced an existing prepaid meter with new one but couldn't recharge, why?

  Once you replace the prepaid meter, you can set the same device ID as before but couldn't recharge the meter. You can't recharge the meter because the new prepaid meter have different serial number. To solve this, Go to customer master, read the ...

• Article 4.3.1K : Why the balance is reducing when prepaid meter automatically reset?

  When KVA value reaches maximum value, meter will automatically reset to 0. When the meter resets, balance is also reducing which should not happen. In such case, firmware needs to be updated (to version 3.09) in that prepaid meter. Note: This is ...

• Article 3.7.1E : Do I need to install any software for USB converter?

  Yes, If you use the USB converter (As shown below). Install, Usb to RS485 Converter software. Unless you install the software, you can't communicate the meter via this converter. *** End of article ***